When you fill in your medical records, do you face the patient? Can they see your face?
While IT has made it possible to write copious notes, even with a youngsters ability not to require cutting and pasting, it's unlikely to save you from a clever lawyer with a disgruntled patient. While IT improves and develops at an alarming rate, the good news is both the patient and our own individual psychological responses when engaging one another are still primitive. Do you take full advantage of this?
At work, we generally don't have time to have long drawn out introductions, but the evidence points out that as little as an extra three minutes chat can markedly reduce your likelihood of being sued. The psychology of "thin-slicing" maintains people judge one another within a short period of time, and as with speed dating, three minutes may be long enough.
My advice would be to read a lot of books such as Blink by Michael Gladwell or start an online course on NLP, preferably with CPD. In the interim, try out these tips in no particular order which I'm happy to recommend after my 38-years experience as a GDP.
This was my template.
Dear The Donald,
Following your appointment today. These are your scores.
Download our free teeth4life dental App available on the App Store and Google Play.
Press SQUEEZE ME on the tube of toothpaste on the front page to see how the App works for you. Personalise the App in the My Teeth section, add your scores and risk factors, then view your scorecard. Set appropriate reminders to help improve habits.
Type in our postcode BS9 1JB to find me, my contact details, and further details of specific procedures I carry out at the practice.
This animation explains how oral health is directly linked to general health. Keeping your scores in the green may well help maintain your immunity, as well as a healthy smile.
Please look at this animation video on Oral Cancer as you need to monitor yourself for this largely preventable, and deadly disease. There is a shorter self-monitoring clinical video in the App.
Set a monthly reminder in the My Teeth, scorecard section.
Please share the App link with family and friends from the social media icons on the front page. Help save a life SHARE teeth4life.
Dr Antony Smith B.D.S D.P.D.S
Customise the teeth4life App for yourself via the care4teeth.co.uk website. Remember to add your practice postcode, and chose your own favourite YouTube videos for procedures you want to promote. By sending them their BPE, and advise on reminder settings to help improve their OH you help protect yourself against periodontal litigation. The data will be permanently retained on your practice software.
Can anyone help with a brief 160 page T&Cs attachment to help you sleep better of a night, and spend more quality time with friends and family? Agree on concise clinical records appropriate for scrutiny from your GDP peers in both the NHS and private, and not the copious notes demanded by self-serving litigation lawyers.