Click on the link for the recent guidelines, which are likely to change. Please contact me here when an update occurs.
If you are contacting a registered patient then take notes as usual if in the practice, or add them when you return to the practice. What's App, and FaceTime are encrypted, but not Facebook or Snapchat.
If a new patient then more comprehensive details will be required and consent. The notes taken should be GDPR compliant.